Refund policy

Returns
We want you to be happy with your SmartTouch purchase. If your item arrives damaged, defective, or isn't what you ordered, contact us within 30 days at contact@smarttouchstore.com with your order number and a photo of the issue — we'll send a replacement or issue a full refund, no return shipping required.

For change-of-mind returns, please contact us within 30 days of receiving your item. Refund eligibility will be assessed on a case-by-case basis.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve it quickly.

Exceptions
We're unable to accept returns on sale items or gift cards.

Refunds
Once your return or replacement request is approved, refunds are issued to your original payment method within 10 business days. Please allow extra time for your bank to process and post the refund. If more than 10 business days have passed since approval, contact us at contact@smarttouchstore.com