FAQ

What is your return policy?


We offer a 30-day return window. If your item arrives damaged, defective, or incorrect, contact us at rgia0101@gmail.com and we'll send a replacement or refund — no return shipping required. For change-of-mind returns, reach out within 30 days and we'll assess on a case-by-case basis.

What payment methods do you accept?


We accept all major credit and debit cards, along with other secure payment options available at checkout. All transactions are encrypted and secure.

Can I modify or cancel my order after placing it?


Please contact us as soon as possible at rgia0101@gmail.com if you need to modify or cancel your order. Since orders are processed quickly, we can't guarantee changes once an order has already been sent for fulfillment, but we'll always try our best to help.

Do you ship internationally?


Currently, we only ship within Australia. We're working on expanding to more countries in the future.

How long does shipping take?

Orders are processed and delivered within 8 business days.

Do you offer free shipping?



Yes! Orders over $45 qualify for free shipping. Orders under $45 have a small shipping fee at checkout.


Can I track my order?


Yes — once your order ships, you'll receive a confirmation email with tracking details so you can follow your delivery every step of the way.

Does SmartTouch work with any toothpaste tube?


SmartTouch fits standard flip-cap, screw-cap, and flat toothpaste tubes. It's not compatible with pump-style toothpaste bottles.